Refund policy

Returns & Refunds

At Pacific Formulations, we take a straightforward approach. Clean products, clear standards, and real support when you need it. If something isn’t right, we’ll work with you to fix it.

You may return any unopened product within 14 days of purchase for a full refund. No questions asked. The product must remain unopened and in its original condition. This is our simple, no-friction window so you can try us with confidence.

If more than 14 days have passed, reach out to our team at support@choosepacific.com. We review every request with care. We will honor returns for unopened products as long as they have at least 12 months of shelf life remaining. If a product falls outside of those conditions, we may still offer a refund based on the situation. Fairness matters, and we aim to handle each case the right way.

If you’ve opened your product and it didn’t meet expectations, we want to make it right. That could mean helping you dial in how you’re using it, answering questions about dosing, or sending a replacement when it makes sense. We stand behind what we make and take your experience seriously.

To start a return or request support, email support@choosepacific.com with your order number and a short note about what’s going on. Our team will guide you through the next steps and keep things easy.

Once a return is received and reviewed, refunds are issued back to your original payment method. Timing depends on your bank or card provider.

Business Information

Pacific Formulations
6955 Arlington Ave
Riverside, CA 92503

Returns should be sent to:
6600 Doolittle Ave
Riverside, CA 92503

Billing address:
6945 Arlington Ave
Riverside, CA 92503

Phone: (800) 461-6828